Refund policy

At HabitatCultGallery, we want you to be happy with your purchase. We carefully inspect our home décor and appliances before dispatch, but if something arrives damaged, defective, incorrect, or simply doesn’t meet your expectations, we’re here to help.

This Refund & Return Policy explains when and how you can request a return, replacement, exchange, or refund.

1. Return Eligibility

You may request a return within 7 days of receiving your order for eligible products.

To qualify for a return:

  • The product must be unused and in its original condition.

  • The product should be returned with its original packaging, accessories, manuals, tags, and other included items.

  • The product must not show signs of use, installation, damage, modification, or misuse.

  • For appliances, the product must not have been installed or connected unless the issue is a manufacturing defect or the product arrived damaged.

  • You must provide your order number and, where applicable, photographs or videos showing the issue.

Certain products may have different return conditions due to their nature. Any product-specific return restrictions displayed on the product page will apply.

2. Damaged or Incorrect Products

Please inspect your package as soon as it is delivered.

If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Clear photographs of the product

  • Photographs of the packaging and shipping label

  • A short video, if necessary, demonstrating an appliance or product issue

We may arrange a replacement, repair, or refund depending on the nature of the issue and product availability.

For transit-damaged products, please retain the original packaging until your claim has been resolved.

3. Appliance Returns & Defects

For electrical appliances, installation should be carried out according to the manufacturer's instructions and, where applicable, by a qualified technician.

If an appliance develops a manufacturing defect, we may first offer troubleshooting, repair, replacement, or warranty support before issuing a refund.

Damage caused by incorrect installation, voltage fluctuations, unauthorized repairs, accidents, water exposure, misuse, or normal wear and tear may not qualify for a refund or replacement.

Where a manufacturer warranty applies, warranty claims may be handled directly by the manufacturer or an authorized service provider.

4. Change of Mind

If you change your mind after placing an order, please contact us as soon as possible.

If your order has not yet been shipped, we will make reasonable efforts to cancel it and issue an applicable refund.

Once an order has been shipped, cancellation may no longer be possible. In such cases, the standard return conditions will apply.

For certain décor or made-to-order products, change-of-mind returns may not be available.

5. Non-Returnable Products

Unless the product arrives damaged, defective, or incorrect, the following may not be eligible for return:

  • Customized or personalized products

  • Made-to-order products

  • Products specifically marked as non-returnable

  • Products that have been installed, assembled, altered, or modified

  • Products damaged through misuse or improper handling

  • Products returned without their required accessories or original packaging

  • Clearance or final-sale items where explicitly stated at the time of purchase

6. Refund Process

Once your returned product reaches us, it may be inspected to determine whether it meets the return conditions.

If your refund is approved, we will initiate the refund using the applicable payment method or another appropriate method communicated to you.

Refund processing times can vary depending on your payment provider or bank. The time taken for the amount to appear in your account is outside our direct control.

If a return is rejected following inspection, we will inform you of the reason.

7. Return Shipping

If the return is due to our error, a manufacturing defect, or damage during delivery, HabitatCultGallery will generally arrange or cover the applicable return shipping.

For eligible change-of-mind returns, return shipping charges may be deducted from the refund or may be payable by the customer.

Original shipping or delivery charges may be non-refundable unless the return is due to an error, defect, or damage attributable to us.

8. Exchanges & Replacements

Where possible, we may offer an exchange or replacement instead of a refund.

Replacement availability depends on stock. If the same product is unavailable, we may offer an alternative solution or refund, as applicable.

9. Failed or Refused Deliveries

If an order is returned to us because the customer provided an incorrect or incomplete delivery address, repeatedly missed delivery attempts, or refused delivery without a valid reason, any refund may be processed after deducting applicable shipping, return-to-origin, or other unavoidable charges.

10. Promotional & Discounted Orders

Products purchased using promotional discounts, coupons, bundles, or special offers remain subject to this policy unless the terms of the particular promotion state otherwise.

Where only part of a bundle is returned, the refund may be adjusted to account for the promotional pricing of the original order.

11. How to Request a Return

To start a return, contact HabitatCultGallery Customer Support through the contact details provided on our website.

Please include:

Order Number:
Product Name:
Reason for Return:
Photos/Videos, if applicable:

Our team will review your request and provide the next steps, including return instructions where applicable.

Please do not send a product back to us before receiving return instructions from our team.

12. Policy Changes

HabitatCultGallery reserves the right to update this Refund & Return Policy from time to time. The version applicable to your purchase will generally be the policy in effect when your order was placed, unless otherwise required by applicable law.

13. Contact Us

For questions regarding returns, replacements, or refunds, please contact HabitatCultGallery Customer Support through the contact information available on our website.

We aim to handle every return fairly and transparently and appreciate your cooperation in helping us resolve issues quickly.

HabitatCultGallery
Home Décor • Appliances • Living Spaces