Contact information

At HabitatCultGallery, we value clear, reliable, and timely communication with our customers. Whether you have a question about a product, need help with an order, or want assistance with a return or refund, our team is available to help.

1. How to Contact Us

For all customer enquiries, order-related questions, product information, returns, refunds, complaints, and general support, you can contact us at:

Email: habitatcultgallery@gmail.com

We recommend including your order number, registered email address, and a brief description of your request so that we can assist you more efficiently.

2. Customer Support Enquiries

You may contact us regarding:

Product information and availability
Order status and delivery-related questions
Returns and refunds
Damaged, defective, or incorrect products
Appliance-related concerns
Warranty-related assistance
Payment or billing questions
Complaints or feedback
General questions about HabitatCultGallery

3. Response Time

We aim to respond to customer emails within 1–2 business days.

Response times may be longer during weekends, public holidays, promotional periods, product launches, or periods of unusually high enquiry volume.

Sending multiple emails regarding the same enquiry may not result in a faster response.

4. Order-Related Communication

We may contact you using the contact information provided during checkout to communicate important information about your order, including:

Order confirmation
Payment confirmation
Shipping and delivery updates
Changes or delays affecting your order
Return or refund updates
Requests for information needed to process your order

Please ensure that your email address and other contact information are accurate when placing an order.

5. Marketing Communications

Where applicable and with any consent required by law, we may send promotional communications about new products, offers, collections, sales, or other HabitatCultGallery updates.

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the relevant communication or by contacting us at habitatcultgallery@gmail.com.

Transactional and service-related communications concerning an existing order may continue where necessary.

6. Customer Responsibility

Customers are responsible for providing accurate contact and delivery information.

HabitatCultGallery will not be responsible for communication or delivery issues caused by incorrect, incomplete, outdated, or inaccessible contact information provided by the customer.

7. Official Contact Channel

Our official customer-support email address is:

habitatcultgallery@gmail.com

Please be cautious of individuals or websites claiming to represent HabitatCultGallery but using different contact information.

We will never knowingly ask customers to share sensitive information such as passwords, OTPs, or complete payment-card details by email.

8. Privacy

Information shared with us through customer support will be handled in accordance with our Privacy Policy and applicable laws.

We may retain customer communications when reasonably necessary to provide support, resolve disputes, maintain business records, or comply with legal obligations.

9. Changes to This Policy

HabitatCultGallery may update this Contact Information & Communication Policy from time to time. Any updated version will be published on our website with a revised effective date.